At OffGrid Campers WA, we understand that plans can change, and we strive to provide a fair and transparent refund process for our customers. This Refund Policy outlines the conditions under which refunds may be issued for bookings made through our website, https://campervanhireperth.net.au/. By booking with us, you agree to the terms set forth in this policy.
Eligibility for Refunds
Refunds are available in the following circumstances:
- Customer-Initiated Cancellations
- 14 Days or More Before Rental Start Date: If you cancel your booking at least 14 days in advance, you are eligible for a full refund of the total rental fee.
- 48 Hours to 14 Days Before Rental Start Date: Cancellations made within this period are eligible for a 50% refund of the total rental fee. The remaining amount will be retained as a cancellation fee.
- Less Than 48 Hours Before Rental Start Date: Cancellations made less than 48 hours before the start of the rental period are non-refundable.
- Company-Initiated Cancellations
In rare cases, OffGrid Campers WA may need to cancel a booking due to unforeseen circumstances, such as vehicle unavailability or operational issues. In these cases, we will provide:- A full refund of all payments made.
- Alternative options, such as rescheduling your booking or offering a comparable vehicle if available.
- Refunds Due to Vehicle Issues
- If a vehicle becomes inoperable during your rental period due to mechanical failure and a replacement is not available, a pro-rata refund for the unused rental days will be issued.
- Refunds will not be provided for issues caused by user negligence, such as driving on restricted roads or ignoring safety guidelines.
Non-Refundable Scenarios
Refunds will not be issued in the following circumstances:
- No-Shows: Failure to collect the vehicle on the agreed rental start date without prior notice.
- Early Returns: If you choose to return the vehicle before the end of the rental period, no refund will be provided for the unused days.
- Policy Violations: Any breach of our Terms and Services, such as unauthorized vehicle use or damage caused by negligence, will void eligibility for refunds.
Refund Process
To request a refund, you must:
- Contact us as soon as possible via email at refunds@campervanhireperth.net.au or by phone at +61 (0) 123-456-789.
- Provide your booking details, including the confirmation number, rental period, and reason for the refund request.
- Allow 7–10 business days for us to process your request. Refunds will be issued to the original payment method used at the time of booking.
Processing Timeframes
Refunds are typically processed within the following timeframes:
- Credit/Debit Card Payments: 7–10 business days.
- PayPal Transactions: 3–5 business days.
- Bank Transfers: Up to 14 business days, depending on your financial institution.
Amendments and Rescheduling
If you wish to modify your booking instead of canceling, please contact us at least 48 hours before your rental start date. Changes are subject to availability and may incur an administrative fee. Rescheduling is a great option for customers looking to postpone their trip without incurring cancellation penalties.
Force Majeure
Refunds may not be provided for cancellations or interruptions caused by events beyond our control, such as natural disasters, road closures, or government-imposed travel restrictions. In such cases, we will work with you to reschedule your booking or provide a credit voucher for future use.
Contact Information
For questions or concerns about this Refund Policy, please reach out to us:
Updates to This Policy
This Refund Policy may be updated periodically to reflect changes in our business practices or legal requirements. The most current version will always be available on our website.
We appreciate your understanding and cooperation in adhering to this policy. Thank you for choosing OffGrid Campers WA for your travel needs.