At OffGrid Campers WA, we prioritise the reliability and durability of our campers through regular servicing and maintenance.
However, in the unlikely event of a breakdown, you can rest easy knowing that all rentals are supported by Camplify’s extensive nationwide roadside assistance network. Here’s what you need to do to ensure a swift and safe resolution:
Procedure for Handling a Breakdown
- Ensure Safety First:
- Safely exit the vehicle and move to a secure location away from traffic and potential hazards.
- Contact Emergency Services if Necessary:
- Dial 000 if there are any immediate dangers or medical emergencies.
- Notify OffGrid Campers WA:
- Inform us about the situation so we can provide additional support and guidance.
- Reach Out to Roadside Assistance:
- If the issue cannot be resolved on-site, contact Camplify’s roadside assistance by calling 02 4075 2000 and selecting Option 4.
Common Reasons to Contact Roadside Assistance
- Flat Battery Assistance:
- Help with jump-starting the camper or replacing the battery if needed.
- Tire Repair or Replacement:
- Professional assistance with fixing or changing a tire. Note: Never attempt to change a tire yourself for safety reasons.
- Minor Engine Issues:
- Resolving small engine problems to get you back on the road quickly.
- Towing Services:
- Arranging for the camper to be towed to the nearest repair facility in case of significant mechanical faults.
Preparation for Assistance
- Provide Essential Information:
- Have your camper’s registration number and current location ready to expedite the assistance process.
- Meeting the Assistance Team:
- Once your request is approved, a roadside assistance team member will arrive at your location to assess and address the issue. They will either fix the problem on-site or recommend towing to the nearest authorised repair center.
- Post-Resolution Communication:
- After the issue is resolved, inform both OffGrid Campers WA and Camplify about the outcome. This authorisation is necessary for us to continue supporting you throughout your adventure.
Key Points to Remember
- Safety is Paramount: Always prioritise the safety of all occupants by moving to a secure location before addressing the issue.
- Prompt Communication: Quickly notify OffGrid Campers WA and Camplify to ensure timely assistance and support.
- Avoid DIY Repairs: Leave tire changes and significant mechanical repairs to the professionals to prevent further damage or injury.
- Stay Informed: Keep your camper’s registration details and location information handy to facilitate a smooth assistance process.
By following these steps, you can handle any unexpected breakdowns efficiently, ensuring that your journey with OffGrid Campers WA remains enjoyable and stress-free.