Welcome to OffGrid Campers WA’s Privacy Policy. At https://campervanhireperth.net.au/, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This policy outlines how we collect, use, store, and protect your information when you interact with our website or services. By using our website, you agree to the terms described in this Privacy Policy.
Who We Are
OffGrid Campers WA provides campervan and 4WD rental services, helping adventurers explore Western Australia with well-equipped vehicles and off-grid solutions. Our operations are based in Perth, and we prioritize the safety and satisfaction of our customers, including how we manage your personal data.
Our ABN is 15319579846
Information We Collect
We collect both personal and non-personal information to provide and improve our services.
- Personal Information
- Name, email address, phone number, and home address.
- Payment details for booking transactions (e.g., credit card information).
- Driver’s license details for rental eligibility verification.
- Non-Personal Information
- IP address, browser type, and device information.
- Data on how you interact with our website (e.g., pages visited, time spent on pages).
- Geographic location based on IP address.
- Travel Preferences
- Rental history, trip details, and any preferences specified during booking.
How We Collect Information
We collect your information in the following ways:
- Directly from You: Information you provide during the booking process, account creation, or inquiries.
- Automatically: Information collected via cookies and tracking technologies when you browse our website.
- Third Parties: Data shared by payment processors or advertising platforms when you interact with our ads.
How We Use Your Information
Your data is used to deliver, improve, and personalize our services:
- To Process Bookings: Verify your eligibility, confirm reservations, and process payments securely.
- Customer Support: Respond to inquiries, resolve issues, and provide updates about bookings.
- Marketing and Promotions: Send information about special offers, discounts, and updates. You can opt out of marketing communications at any time.
- Website Improvement: Analyze user behavior to enhance our website’s functionality and user experience.
- Legal Obligations: Comply with laws and regulations, such as verifying your identity for financial transactions.
How We Share Your Information
We respect your privacy and only share your data when necessary:
- With Service Providers: Third-party providers, such as payment processors and IT support, who assist in delivering our services.
- Legal Compliance: If required by law or to protect our rights, we may share data with government authorities or legal entities.
- With Your Consent: In specific cases where you’ve agreed to share your information, such as participating in surveys or testimonials.
How We Protect Your Data
The security of your information is paramount. We implement robust measures to prevent unauthorized access, alteration, or disclosure.
- Encryption: Sensitive data, such as payment information, is encrypted during transmission using SSL (Secure Socket Layer) technology.
- Restricted Access: Only authorized personnel can access personal data, and they are bound by confidentiality agreements.
- Regular Monitoring: We routinely monitor and update our systems to address potential vulnerabilities.
Your Rights
As a user, you have the following rights regarding your personal data:
- Access: Request a copy of the information we hold about you.
- Correction: Update inaccurate or incomplete personal details.
- Deletion: Request the removal of your personal data from our systems, subject to legal obligations.
- Objection: Opt out of marketing communications or restrict certain types of data processing.
- Portability: Request a copy of your data in a machine-readable format.
To exercise these rights, please contact us via email at privacy@campervanhireperth.net.au.
Retention of Data
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Data no longer needed is securely deleted.
Third-Party Links
Our website may contain links to third-party websites, such as travel guides or partner services. OffGrid Campers WA is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or advancements in technology. The latest version will always be available on our website. We encourage users to review this page periodically.
Contact Information
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
By using OffGrid Campers WA located at https://campervanhireperth.net.au/, you consent to the terms of this Privacy Policy.